Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. In the realm of customer service, a monumental shift is underway.

Customer experience management is a set of processes and technologies that organizations use to track, oversee and organize every interaction between a customer and the business across all touchpoints ...

Customer service departments are being reframed as profit drivers that can help brands build customer loyalty. To scale agent capabilities, brands can use automation tools, services that provide ...